ITmeNOW
Available · South Florida on-site · Nationwide remote
ITmeNOW

ITmeNOW — Full-spectrum IT consulting. VICIdial & AI specialists.

Full-spectrum IT consulting.
VICIdial & AI that actually ship.

Hey, I'm Devin Castro. For more than a decade I've built call centers, networks, software, and AI systems for businesses that need it working — not explained. Pick up the phone and dial 888-97-DEVIN.

Call 888-97-DEVINdevin@itmenow.comSee what I do
Since
2015
In business
15 yr
VICIdial
Admin experience
24/7
Remote
Nationwide
1
Line
888-97-DEVIN
/ 01 · About

One operator.
Full spectrum.

I'm Devin Castro and I've been running ITmeNOW LLC since May 8, 2015. Before that, I was already 10 years deep as a VICIdial admin — so my career has been call centers, telephony, and everything that holds them up for over a decade and a half.

My stance is simple: most IT problems don't respect the tidy categories on a services page. A call center that's dropping calls turns into a network issue turns into a PBX config turns into a database query. I handle the whole chain, which is why clients keep one number in their phone instead of five.

Today a lot of that work is AI — voice agents that actually answer, chatbots that actually close, automations that actually stick. It pairs cleanly with the dialer work: the same systems, with a brain on top.

Principal
Devin Castro
Established
May 8, 2015
Based
Greenacres, FL
/ 02 · Capabilities

A boutique firm with an enterprise toolkit.

Everything below is in-scope. Two areas get the bold type — the rest is still in-house.

VICIdial✦AI Voice Agents✦Call Centers✦Chatbots✦VoIP✦SIP Trunks✦Networks✦Cabling✦Firewalls✦Cybersecurity✦Linux✦PostgreSQL✦Docker✦CI/CD✦Raspberry Pi✦NAS✦Storage✦DevOps✦Monitoring✦Automations✦Full-Stack✦TypeScript✦Python✦APIs✦Cloud✦DNS✦Email✦IVR✦Remote Support✦Integration✦VICIdial✦AI Voice Agents✦Call Centers✦Chatbots✦VoIP✦SIP Trunks✦Networks✦Cabling✦Firewalls✦Cybersecurity✦Linux✦PostgreSQL✦Docker✦CI/CD✦Raspberry Pi✦NAS✦Storage✦DevOps✦Monitoring✦Automations✦Full-Stack✦TypeScript✦Python✦APIs✦Cloud✦DNS✦Email✦IVR✦Remote Support✦Integration✦
Integration✦Remote Support✦IVR✦Email✦DNS✦Cloud✦APIs✦Python✦TypeScript✦Full-Stack✦Automations✦Monitoring✦DevOps✦Storage✦NAS✦Raspberry Pi✦CI/CD✦Docker✦PostgreSQL✦Linux✦Cybersecurity✦Firewalls✦Cabling✦Networks✦SIP Trunks✦VoIP✦Chatbots✦Call Centers✦AI Voice Agents✦VICIdial✦Integration✦Remote Support✦IVR✦Email✦DNS✦Cloud✦APIs✦Python✦TypeScript✦Full-Stack✦Automations✦Monitoring✦DevOps✦Storage✦NAS✦Raspberry Pi✦CI/CD✦Docker✦PostgreSQL✦Linux✦Cybersecurity✦Firewalls✦Cabling✦Networks✦SIP Trunks✦VoIP✦Chatbots✦Call Centers✦AI Voice Agents✦VICIdial✦
Call center deployments
End-to-end contact center buildouts, from spec to go-live.
VICIdial administration
15+ years. Installs, scaling, scripts, campaigns, tuning.
AI voice agents
Outbound and inbound voice agents that handle real calls.
AI chatbots
Retrieval-augmented chat across web, SMS, and internal tools.
AI automations
Agent workflows and integrations across your stack.
VoIP & SIP
Trunking, carriers, DIDs, routing, softswitch work.
Network buildouts
Switching, routing, VLANs, firewalls — right-sized.
Physical cabling
Cat6/Cat6a office runs, patch panels, rack-and-stack.
Wireless infrastructure
Site surveys, enterprise APs, segmented guest networks.
Cybersecurity
Hardening, patching, MFA, incident response.
Firewalls & VPN
Perimeter, site-to-site, remote access, zero-trust.
Server administration
Linux, Windows, bare metal, hypervisors, uptime.
NAS & storage
TrueNAS, Synology, RAID, backups, DR plans.
PostgreSQL & MySQL
Schema, tuning, replication, migration, recovery.
Cloud infrastructure
AWS, DigitalOcean, Vultr, Hetzner — pragmatic choices.
Docker & orchestration
Containerize, compose, deploy, monitor.
Full-stack development
Vue, React, TypeScript, Node, Python.
DevOps & CI/CD
GitHub Actions, pipelines, infrastructure-as-code.
Monitoring & observability
Prometheus, Grafana, Zabbix, Netdata.
Raspberry Pi deployment
Edge devices, kiosks, bespoke appliances.
Linux administration
Debian, OpenSUSE, RHEL — shell-first operators welcome.
Web development
Marketing sites, portals, internal tools.
Remote support
SSH, RMM, TeamViewer, AnyDesk — same-day response.
Systems integration
Making the stuff you bought talk to the stuff you have.
IVR & call flow design
From simple menus to intent-driven voice AI.
DNS, domains, email
Registrar moves, DNS surgery, mail deliverability.
API integration
REST, webhooks, auth, retries — production-grade.
/ 03 · Where I'm a true expert

Two disciplines I've spent
my career inside.

Specialty 01

VICIdial & Call Center Deployments

15 years as a VICIdial admin. I built my career on it.

  • Greenfield installs — single-server to multi-node clusters
  • Agent scripts, dispositions, lead lists, predictive dialing
  • Carrier and trunk integration, LRN, caller-ID, compliance
  • Real-time reporting, QA stacks, custom dashboards
  • Migration from legacy dialers and on-prem PBX
  • Scaling, tuning, and the 3 AM call when it matters
Specialty 02

AI Services — Voice, Chat & Automation

Voice agents, chatbots, and agent workflows wired into real operations.

  • Inbound and outbound AI voice agents (latency-tuned)
  • Retrieval-augmented chatbots across web, SMS, and internal tools
  • Agent workflows and tool-use integrated with your CRM/dialer
  • Transcript mining, sentiment, QA automation on call recordings
  • OpenAI, Anthropic, local LLMs — pick the right model, not the loudest
  • Observability and guardrails so you stay in the driver's seat
/ 04 · Contact

Dial 888-97-DEVIN
or drop a line.

Voice line
· Voice only — no texts
888-97-DEVIN
888-973-3846
Text line
· SMS only
561-853-7239
Email
devin@itmenow.com
Service area
South Florida on-site
Nationwide remote
Replies go directly to devin@itmenow.com